THE HIGHEST QUALITY SILK FLOWERS
AS SEEN IN VOGUE, LINDA, HET PAROOL & MORE

Delivery & returns

Is delivery free?

Delivery is almost always free. This applies to:

  • All purchases over €50 within the Netherlands

  • Samples

For purchases under €50, we charge €6.95, and for deliveries within Europe, we charge €15 per delivery.

What is the delivery area?

Our bouquets are delivered throughout the Netherlands, and they are shipped via regular mail.

For businesses, we deliver both rental and sale bouquets across the whole of the Netherlands.

How will my bouquet be delivered?

We always ensure your flowers arrive in perfect condition. Within our core delivery area, we offer our own Bloom & Wolf white glove delivery service. To reduce our climate footprint, we do not box our flowers.

On the day of delivery, one of our drivers will arrive at your home. You can choose to have him/her place the bouquet in your home or leave it at the door - whichever you prefer. Our delivery staff wears gloves to avoid any staining on the vases while handling them. Is the delivery a swap of your current bouquet? Our driver will place the new bouquet on the spot of your current bouquet and take the latter with him so that someone else can enjoy the flowers!

Outside of our core delivery area, we deliver by regular parcel service.

What if I don’t like my bouquet?

We promise that receiving our bouquets is a delight. So if something isn’t 100% perfect, our team will go above and beyond to help you. Please contact us at hello@bloomandwolf.com and we’ll make sure to swap it for a bouquet of your choice. Rather have your money back? This is possible within 14 days.

Billing

What payment methods do you accept?

We accept IDEAL and Creditcard. If you’d prefer a different payment method, please contact us at hello@bloomandwolf.com and we’ll try to get it added.

When will my first payment be deducted from my account?

The first payment period for a rental is paid in advance upon checkout in our shop. Your rental period starts on the date the bouquet is delivered. From then onwards, the amount will be deducted from your account automatically.

Flowers

Where are the flowers sourced from?

We are perfectionists, so we only select the best flowers available on the market. Our suppliers are all over Europe, where we handpick the best flowers each season.

Do they look like real flowers?

We are perfectionists, so we only select the best flowers available on the market. Many of our flowers even have a real-touch layer, which means they even feel real.

What about the smell? I love the smell of flowers so much.

Bloom & Wolf flowers smell wonderful, which makes for a product of the very highest quality. With your order, you will receive a small diffuser with our scent, which you can spray onto the flowers every ±2 weeks for an optimal experience.

Can I order a bouquet without a vase?

Absolutely. We recommend ordering a bouquet including its matching vase, because our master florist carefully designs each object with a particular vase in mind. That said, of course, you can order the bouquet without vase if you'd like to match it with your own vase.

Business Membership

How do business memberships work?

It’s easy! Three quick steps and voilá:

Select a membership: Petit, Classic, or Masterpiece. Depending on your style and space.

Choose how often you’d like to swap your bouquet: every 1, 2, or 3 months.

Select the bouquet you wish to start your membership with.

From here we take care of the rest. We offer a free white glove service to deliver and set up the bouquet in your business. Together we will find the best spot and make sure the arrangement looks perfect.

We will happily choose your next bouquet for you, unless you'd like to choose yourself (then just email us at hello@bloomandwolf.com). We will deliver at a time of your convenience. During the swap we will take the old bouquet back with us, so no hassle with packages or couriers.

What business memberships do you offer?

Our business memberships offer 3 bouquet sizes: Petit, Classic, and Masterpiece. Each membership comes with various flower arrangements to choose from - our collections will grow as we will add new bouquets every season. The exact dimensions of each bouquet are different, but as a rule of thumb:

Petit (small)
The ideal addition to give your smaller spaces some extra atmosphere. Perfect for small dinner tables, sitting areas, desks, and washrooms.

Classic (medium/large)
Guaranteed to make an impact, these bouquets will become the focal point of any reception desk, concierge table, central seating room, or meeting space.

Masterpiece (Extra Large)
These awe-inspiring arrangements add a dose of atmosphere and character to a large reception desk, welcome room, hall, or boardroom.

Can I switch between business memberships?

Yes - you’re in charge. You can size up or down at any point.

If you'd like to change your membership type, just send us a note at hello@bloomandwolf.com and we'll take care of it for you.

Can I choose which bouquet I will receive next?

Definitely! Most businesses prefer us to do the choosing (zero hassle for you!), but if you'd like to choose your next bouquet yourself, just email us at hello@bloomandwolf.com and we'll take care of it.

Gifts & Giftcards

How does the digital giftcard work?

When you order a digital giftcard, you’ll receive an email with a unique giftcard code. The recipient can then choose any product on our website, and fill in the code in the checkout.

How does the physical giftbox work?

When you order a giftbox, the recipient will receive our beautiful Bloom & Wolf giftbox which includes a stunning real-touch flower, our signature scent, and a personalized handwritten note.

The box contains a unique giftcard code. The recipient can choose any product on our website, and fill in the code in the checkout.

Can I add a gift message to the giftbox?

You can! When you check out, you can leave your message for the recipient in the “Notes” field. If you purchased a physical giftbox, we willl add your message to the handwritten note inside the giftbox.

If you purchased a digital giftcard, it’s not possible to add a message at this time - we’re working on it!

When will the giftcard be delivered?

Giftbox. If you choose the giftbox, we will send the box the next working day via parcel post.

Digital giftcard. If you choose a digital giftcard, we will send the giftcard within 1 working day to the e-mail address you provided.